Customer Support Specialist (German)

As a key member of our remote delivery network, you will integrate directly into fast-moving business workflows, take ownership of critical recurring tasks, and help business leaders operate smoothly with complete confidence.

Responsibilities

• Manage day-to-day administrative and communication workflows for client stakeholders.
• Document, update, and adhere strictly to client Standard Operating Procedures (SOPs).
• Coordinate scheduling, calendar upkeep, and appointment confirmations across time zones.
• Maintain data hygiene in CRM, spreadsheets, and operational reporting dashboards.
• Participate in weekly QA reviews and proactively communicate project status.

Requirements

• 2+ years of verified professional experience in virtual assistance or business operations.
• Exceptional written and spoken English communication skills (C1/C2 proficiency).
• Demonstrated expertise with Google Workspace, Microsoft Office, Slack, and task managers.
• High autonomy, meticulous attention to detail, and proven proactive problem-solving.
• A stable, high-speed internet connection, quiet home office, and secure computer workstation.